Return Policy

June 6th, 2010 | 3 Comments

By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Returns Must Meet ALL Applicable Criteria:

All returns must include the following:

- Original packaging (manufacturer’s box, Styrofoam, plastic bags, etc.)

- Any free gifts must be returned

- Original packing slip

- Manufacturer documentation (manuals, warranty cards, registration information, etc.)

- Please write the RMA number on the label used to return the item or the brown shipping box.

Basic Return Policy
You have 7 business days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from Joey@orientwatchusa.com and get your product to a shipper to return back to us. RMA’s must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.

Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.

Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.

Defective Products

Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Orient Fulfillment Center, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).

Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

Orient Fulfillment Center, Inc. in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

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  2. By Jocelyn Ruiz on Dec 14, 2010

    My husband has an orient watch 469BB4S-7ACA AAA with a green face. He had it for over 7 years. It just stopped working and he would love to have it repaired, but there is no one here on the Big Island Hawaii that can fix it. He loves this watch and says that nothing else compares to it. Can you help me out?

  3. By james on Mar 29, 2011

    @Jocelyn Ruiz

    E-mail Joe@orientwatchusa.com. He may be able to help you out.

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